Download general terms and conditions

Terms and Conditions


Table of Contents:

Article 1 - Definitions

Article 2 - Identity of the entrepreneur

Article 3 - Applicability

Article 4 - The offer

Article 5 - The agreement

Article 6 - Right of withdrawal

Article 7 - Obligations of the consumer during the cooling-off period

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

Article 9 - Obligations of the entrepreneur in case of withdrawal

Article 10 - Exclusion of the right of withdrawal

Article 11 - The price

Article 12 - Performance and additional guarantee

Article 13 – Delivery and execution

Artikel 14 – Duration transactions: duration, termination, and renewal

Artikel 15 – Payment

Artikel 16 – Complaints procedure

Artikel 17 – Disputes

Artikel 18 – Additional or deviating provisions


Article 1 - Definitions

In these terms and conditions, we understand:

Additional agreement: an agreement whereby the consumer acquires products, digital content, and/or services in connection with a distance contract and these goods, digital content, and/or services are supplied by the entrepreneur or by a third party on the basis of an arrangement between that third party and the entrepreneur;

Cooling-off period: the period within which the consumer can make use of his right of withdrawal;

Consumer: the natural person who is not acting for purposes relating to his trade, business, craft or profession;

Day: calendar day;

Digital content: data produced and delivered in digital form;

Duration agreement: an agreement that extends to the regular delivery of goods, services and/or digital content for a certain period;

Durable medium: any tool including email that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that future consultation or use during a period that is tailored to the purpose for which the information is intended, and that allows unaltered reproduction of the stored information;

Right of withdrawal: the consumer's option not to proceed with the distance contract within the cooling-off period;

Entrepreneur: the natural or legal person who offers products, (access to) digital content, and/or services remotely to consumers;

Distance contract: an agreement concluded between the entrepreneur and the consumer as part of an organized scheme for distance selling of products, digital content, and/or services, whereby exclusive or additional use is made of one or more techniques for remote communication up to and including the conclusion of the agreement;

Model withdrawal form: European model withdrawal form included in Appendix I;

Technology for distance communication: a means that can be used to conclude an agreement without the consumer and entrepreneur being together in the same place at the same time.


Article 2 - Identity of the entrepreneur

Natural Horse Hemp

Hollandse Hout 179

8244GG Lelystad

Telephone number: 0031(0)657920455

Email address:

Commercial registration number: 34344451

VAT identification number: NL002103095B22


If the entrepreneur's activity is subject to a relevant licensing system:

the data on supervision authority.


If the entrepreneur performs a regulated profession:

the professional association or organization with which he is affiliated;

the professional title, place in the EU or EEA where it was awarded;

a reference to applicable professional regulations in The Netherlands and instructions on how these professional regulations can be accessed.


Article 3 - Applicability

These general terms and conditions apply to every offer from the entrepreneur and any distance contract concluded between the entrepreneur and the consumer.

Before concluding a distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be inspected at the entrepreneur's place of business and they will be sent free of charge as soon as possible following a request to that effect by the consumer.

If the distance contract is concluded electronically, then in derogation from the previous paragraph and before concluding the distance contract, the text of these general terms and conditions will be made available electronically to the consumer in such a way that it can easily be stored on a durable medium by the consumer. If this is not reasonably possible, then before concluding the distance contract, it will be indicated where the general terms and conditions can be viewed electronically and that at his request they will be sent free of charge either electronically or otherwise to the consumer.

For case of besides these general terms and conditions specific product or service conditions are also applicable, the second and third paragraphs apply mutatis mutandis; in case of contradictory conditions, the consumer may always rely on the applicable provision that is most favorable to him.


Article 4 - The offer

If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer.

The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products, services and/or digital content offered. Obvious errors or mistakes in the offer do not bind the entrepreneur.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.


Article 5 - The agreement

The agreement becomes effective at the moment when the consumer accepts the offer and meets the conditions thereby stipulated.

If the consumer has accepted the offer electronically, the entrepreneur will promptly confirm receipt of acceptance of the offer electronically. The consumer can dissolve this contract as long as he has not received this confirmation yet from the entrepreneur.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.


The entrepreneur may within legal frameworks - inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for responsibly concluding the distance contract. If on the basis of this investigation the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request supported by reasons, or to attach special conditions to the implementation.


Article 6 - Right of withdrawal

In case of products:

The consumer can terminate a contract with respect to the purchase of a product during a cooling-off period of at least 14 days without giving any reasons. The entrepreneur may ask the consumer about the reason for withdrawal but cannot force him to state his reason(s).

The cooling-off period referred to in paragraph 1 starts on the day after the consumer receives the product, or:

- if the consumer ordered multiple products at once: on which


Subject to paragraphs 4 and 5 below, no right of withdrawal exists for contracts regarding supply of products that are not prefabricated and production of which is subject to individual choice or instructions made by you or which are clearly intended for personal use.

For services:

The consument can dissolve an agreement regarding provision of services at anytime during 14 days from entering into an agreement.


Article 7 - Obligations of Consumer During Cooling-Off Period

During this period, we expect you to handle the product and the packaging with care. You will only unpack or use the product to the extent necessary to determine whether you wish to keep it. If you decide to exercise your right of withdrawal, you will return the product with all accessories supplied to us, if reasonably possible in its original condition and packaging.


Article 8 - Exercise of Right of Withdrawal by Consumer; Costs

If you make use of your right of withdrawal, you will report this within the cooling-off period by means of the model form for withdrawal or otherwise unambiguously.

As soon as possible, but within 14 days from receipt of the above mentioned statement, you will return the goods or hand them over to (a representative of) us. This is not necessary if we have offered to collect them ourselves. In any case, you have met the deadline if you return the products before the fourteen-day period has expired.

The direct costs for returning goods are at your expense.

After reception and verification on quality of returned products by us we will reimburse payment as soon as practically possible and in any event no later than 14 days after receipt notice of exercising your right of withdrawal.


Article 9 - Obligations Of The Entrepreneur During Cooling-Off Period

If we allow consumers electronically option for reporting their withdrawal request we send a confirmation upon receipt without delay.


Article 10 - Exclusion Of Right Of Withdrawal

Products that are excluded from this policy (unless otherwise agreed):

1. Sealed products which are not suitable for being returned due to health protection or hygiene reasons (such as cosmetics) and were unsealed after delivery;

2. Products containing hemp oil or other botanical ingredients that break down quickly;

3. Any Customized item

4.Gift cards


It is noted that even products that do fall under this policy can only be returned unused and undamaged.


Article 11 - Price

The prices of the products and/or services shall not be raised during the validity period given in the offer, subject to changes in price due to changes in tax rates.

In derogation from the previous paragraph, we may offer products or services at variable prices if these prices are subject to fluctuations on the financial market over which we have no influence. This link with fluctuations and the fact that any prices stated are target prices will be stated with the offer.


Article 12 - Performance And Extra Guarantee

We warrant that our products comply with the agreement, specifications stated in the offer, reasonable requirements of soundness and/or usability and legal provisions existing on the date of conclusion of the agreement. If agreed, we also guarantee that our product is suitable for other than normal use.


Article 13 – Delivery And Execution

We shall exercise maximum care when receiving orders for products.

The place of delivery is deemed to be the address that you have made known to us.

Subject to that which is stated about this in article 4 of these general terms and conditions, we shall deliver accepted orders expeditiously but at least within 30 days unless a longer period has been agreed. If delivery suffers a delay, or if an order cannot be filled or can be filled only partially, you will be informed about this within one month after ordering. In such cases, you are entitled to dissolve the contract free of charge and with a right to possible compensation.

Either the consumer or Natural Horse Hemp may terminate early:

An agreement that has been entered into for a definite time and that extends to regularly delivering goods (including electricity) or services may not automatically extend or renew for a fixed duration.


Article 14 - Duration Transactions; Termination:

You may terminate an agreement that has been entered into for an indefinite time and that extends to delivering regularly (a series of) products (including electricity) or services at any time with due observance of the agreed termination rules and a notice period of at most one month.


Article 15 - Payment

You shall make payments to us in accordance with the order procedure and the terms stated on our website. We are free to offer payment methods in our sole discretion, which may vary from time to time.

In case of non-payment by you, we have the right, subject to statutory limitations, to charge you reasonable costs incurred in connection with your order.

We must be notified immediately of any inaccuracies in payment details that we have provided or stated.


Article 16 - Complaints procedure

We have a well-publicized complaints procedure and handle complaints under this procedure;

Complaints about the performance of the agreement should be submitted fully and clearly described to us within a reasonable time after the consumer has discovered the defects.


Article 17 – Disputes

Disputes arising from agreements between the entrepreneur and the consumer that are subject to these general terms and conditions may be brought before Dutch courts only.